Wrenwell

Transition To The Next Chapter In Montana Workers' Compensation Claims Administration

We are Wrenwell Claims

Wrenwell Claims and and Montana Workers' Compensation

Mission

Provide world class workers' compensation claims services in the State of Montana with the highest level of local expertise, engagement and involvement. National Experience, Local Expertise.

Vision

Favorably impact the lives of recovering workers and the financial results of client partner organizations through "Humanizing the Workers' Compensation Process".

Values

  • Truth and honesty in every interaction and transaction.
  • Professional conduct.
  • Inquisitive, insightful and thorough investigative processes.
  • Serve as the hub of communications on claims for all stakeholders to the maximum extent allowed.
  • Create a claims environment that encourages the team approach to resolution.
  • Engaged in the review of and creation of quid pro quo state laws and regulations.
  • Give back to the community.
  • Encourage and administer workers' compensation education and recruiting.


Redefining Best Practices® - Humanizing The Workers' Compensation System - INVESTIGATION.COMMUNICATION.RESOLUTION.®

How Did We Get Here?

Midland Claims reached an agreement with Judith Hosford in 2001. At that time, Judy moved in with us to become the WC Claims Manager for our new subdivision Industrial Injury Claims®. For 23 years, we worked along side of Judy managing tens of thousands of claims, teaching and mentoring staff and living the life of workers' compensation claims people. Judy retired and unfortunately in 2024 passed away unexpectedly.

In honor of Ms. Hosford, we are retiring from active use the name Industrial Injury Claims®. The name Wrenwell Claims was born out of this transition.  We hope that our continued work will make Judy smile as she looks down upon us from Heaven.

More about Ms. Judith Ann Hosford

Why Wrenwell?

We ONLY do Montana Workers' Compensation. On purpose. We are proud of our efforts to Humanize the Workers' Compensation System. We know the MT system, we enjoy a strong relationship with the regulators, we are deeply involved from a variety of approaches in the law making process. We are directly involved with both self-insurance and insurance trade associations, economic development organizations and local and state chamber of commerce organizations.

As a single state, predominantly single line claims facility, how much impact do we have? 

Our knowledge of and involvement in the system is augmented by our direct claims data. As of 12/31/2024, we have been responsible for 34,735 Montana workers' compensation claims. Our staff has been responsible for direct, wet signature processing 315,143 of claims payment checks for $144,183,000. All by hand. All paper. All in person. Not only do we encourage a close, supportive relationship with the employers and their recovering workers, we are deeply ingrained in deep dive reporting of our clients' financials.

The majority of our client organizations and employers have chosen specifically in Montana to carve out of their national agreements...selecting Wrenwell Claims as their sole specialty claims service provider. If you have Montana workers' compensation exposure, call us.

No independent organization is more involved in the Montana workers' compensation system than Midland Claims Service, Inc and Wrenwell Claims

WHAT DO OTHERS SAY?

"I have worked with Wrenwell (fka Industrial Injury) Claims in my previous life as an HR professional and WC case manager myself as well as for the year prior to us switching and they have all been helpful and transparent with claims and dollars to ensure that the injured worker gets back to work as quickly and safely as possible and they continue to be one of best agencies in the business." - Manager of Occupational Health Clinic in self-funded Montana hospital.

"I know we made the right choice in partnering with you and your team (in Montana) and look forward to the day that we can all smile when thinking of the obstacles and challenges that we faced and overcame together during the early stages of the partnership. We greatly value our relationship with Midland and thank you for the patience demonstrated during the transition period." - National Claims Vice President - International Claims Administration organization

"Thank you so much for your email and your kind words. I hope you know that you guys (And especially Lauren) have been fantastic to work with..." - Human Resources Director - National AgriBuisness

"There is no one better in this system (Montana) than you” – National WC Consultant 

"I really appreciate working with you on the *employer name* claims. I really hope our paths cross again!" - Care Coordinator in Orthopedics - Multistate Healthcare organization

"Your staff has done a fantastic job serving our account and you have been a great support with advice and information. If *national TPA name redacted* allows me to choose Wrenwell (Midland) Claims in the future, you will be my first phone call. ...if I can ever provide a reference for your organization, I would be pleased to do so." - President - National Staffing Company

"No one knows more about the work comp system in Montana than these guys." - Legislative Liaison for Local Chamber of Commerce