Redefining Best Practices®

iStock_000002922832XSmall.web_Since the late 1940′s, Midland Claims Service, Inc. has provided quality claims services in the State of Montana. MCSi specializes in the state of Montana. Having served over 350 self-insured, public entity, risk retention group and insurance company clients over 50 years, Midland Claims has developed proven techniques for obtaining the facts and finding quick, efficient resolutions to first and third party claims. Combined with our staff’s multiple decades of experience at the highest levels of the insurance industry, as well as years of consulting experience with self-funded organizations and government programs, our common sense approach to the process of investigating, evaluating and resolving claims sets our organization apart from others in Montana.  Common sense: INVESTIGATION.COMMUNICATION.RESOLUTION.®


RocheJuane.2011.Logo_.Large_Midland Claims Service, Inc. is a full-line property, casualty and workers’ compensation adjusting and third party administration company. Services are tailored to fit the needs of each client organization. We produce a predictable, professional work product, while remaining ever vigilant of our client’s need for mitigation of claims expenses. This holistic approach to claims handling provides balance to a sometimes challenging, litigious system.  The result, superior claim results.  This led to MCSi/IIC receiving a regional award by the Billings Chamber of Commerce/CVB, the 2011 Roche Jaune Award for Customer Service Excellence.  When nearly 400 companies and organizations, from health care to colleges to financial services to national call centers based in the area are potentially considered for the annual Roche Jaune awards, it is an honor and quite a distinction for a claims company to be given the Customer Service Excellence award.


iStock_000002244914XSmall.web_.pg_To increase the quality of work and reduce expenses, Midland Claims utilizes the most advanced computer systems available. Ranging from internally developed claim reports to all reaches of digital media, Midland Claims has the ability to correspond with its clients electronically (encrypted e-mail, web delivery or ftp), or by fax, overnight delivery or regular U.S. Postal Service delivery. The company is made up of specialties, each being centrally managed within a team environment. The concept of team is one of our guiding principles, both internally and with our business partner client companies.



AMBest.adjusters_icon.2013Our experience has shown that no one company can provide everything for every client. We have two specialties: 1. P/C investigation and litigation/mediation service and 2. Workers’ Compensation claims administration for self-insured companies and organizations with exposure in Montana. We specialize in only one jurisdiction, Montana. By partnering with our self-insured clients, through timely, sophisticated reporting and on-going, daily communication, we are able to assist them in reducing their MT WC costs, significantly reduce their average cost per case and fully implement Stay At Work / Return To Work programs and advanced loss control efforts.


Redefining Best Practices®