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    Investigation.Communication.Resolution ®
    Midland Claims Service, Inc. and Industrial Injury Claims®
    Full-line claims administration and expert services
    P:  (406) 656-9960    F: (406) 656-9983
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    Midland Claims Service, Inc.
    Redefining Best Practices®

    Quality, customer-driven claims services in the State of Montana since the 1940's

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    Award Winning Customer Service
    Our Mission: Excellence

    Award winning customer service

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    In Montana Since The 1940's

    Property, Casualty and Workers' Compensation Claims In Montana Since The 1940's

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    World Class Experience, Small Town Personal Attention
    Billings, Montana


Property, Casualty and Workers’ Compensation claims, with full self-insured program claims management.

Service Territory

MCSi primarily operates in the territory of Montana.  Specific assignments can be arranged in North Dakota, South Dakota, Wyoming and other states.

Contact MCSi

Phone: (406) 656-9960
Fax: (406) 656-9983
E-mail: Michael J. Marsh, RPA, CPIA

Best’s Recommended Insurance Adjusters


Nearly 100 years of experience has shown us that no one company can provide everything for every client. We have two specialties: 1. Property and Casualty claim investigation and litigation/mediation service and 2. Workers’ Compensation claims administration for organizations with exposure(s) in Montana. We specialize in one jurisdiction, Montana. By partnering with our insurance and self-insured clients, through timely, sophisticated reporting and on-going, daily communication, we are able to assist them in reducing their MT workers’ compensation costs, significantly reduce their average cost per case and fully implement Stay At Work / Return To Work programs and advanced loss control efforts.


Latest Blog Posts
One Mission – One State In A Changing Claims World

Midland Claims Service, Inc. has been in continuous operation in the State of Montana since 1946. For a number of years, MCSi expanded operations to Idaho and Washington. As a regional P/C independent adjusting company, its seven offices provided services for nearly 300 insurance and self-insured organizations. In 2001 MCSi purchased Industrial Injury Claims Service […]

Eliminate Needless Work Disability

It was more than a decade ago that we were fortunate to have met Dr. Jennifer Christian and sponsor the 60 Summits in Montana. The alignment in our company goals for our workers’ compensation claims handling with the ACOEM work on Preventing Needless Work Disability was strong.  We have continued, as a small, one state […]

WC Rx Formulary Becomes Reality in Montana

After a number of years of study in the State of Montana, legislation was passed in 2017 enabling the addition of a Workers’ Compensation Drug Formulary. A Working Group was established by the Montana Department of Labor and Industry to study the situation, make recommendations for the optimal solution for the state’s injured workers and […]

Midland Claims – Billings Chamber of Commerce Employer of the Year

It is not often that a relatively small claims office / TPA in a small city is honored among 1,800 business representatives. But that’s what took place this year with Midland Claims Service, Inc.  The employees of Midland put together an application for their company to the Billings Chamber of Commerce. The application was for […]

A. M. Best – Recommended Insurance Adjusters

Midland Claims Service, Inc. and Industrial Injury Claims® once again appears in the A. M. Best Recommended Insurance Attorneys and Adjusters directory for 2018. We are proud to continue our association with A. M. Best.  We are also very proud that, despite much industry consolidation, we remain an independent business serving only in the state […]

Business Days In Helena and Workers’ Compensation

Michael was invited to serve on a panel at the 2018 Montana Chamber of Commerce event, Business Days at the Capital held January 10 and 11, 2018 in Helena, MT. On the panel to address the business climate of Montana, and workers’ compensation issues, were Bill Dahlgren, Sun Mountain Sports and a member of the […]

Congratulations To Newly Certified

The entire staff of Midland Claims Service, Inc. and Industrial Injury Claims® is excited to wish CONGRATULATIONS to Valerie Betts and Kimberley Clark!  Both Val and Kim passed the Montana Department of Labor and Industry / Employment Relations Division certification test, and are now the state’s newest Certified Workers’ Compensation Claims Examiners. Great work Val […]

Marsh Speaks To National Council of Self-Insurers

Mr. Michael Marsh – Speaker at the 2017 National Council of Self-Insurers Annual Meeting Mr. Michael Marsh, President, Midland Claims Service, Inc. and Industrial Injury Claims® was recently a featured speaker at the 2017 annual meeting of the National Council of Self-Insurers. The meeting was held at the Wyndham Bayside Hotel in San Diego, CA.  […]

Kids’ Chance – Montana

We are in a complicated, eye opening, sometimes stressful, always filled with new and different situations kind of business.  MCSi / IIC administrate workers’ compensation claims in Montana. There have been situations that would challenge even the strongest of tummies. Some of the things we have seen, to quote a friend, can’t be unseen (forgotten). […]

Medicare Advantage Plans Impact Upon Liability and WC Claims

Medicare Beneficiaries Show Significant Increase in Participation in Medicare Advantage Programs For payers (insurance companies, self-insured organizations and TPAs) handling liability and workers’ compensation claims, it has become more important than ever to include in the claim handling process the investigation of the injured person’s Medicare beneficiary status. Cases have held that in addition to […]