ABOUT
Midland Claims Service, Inc. and Wrenwell Claims
What makes us different? One State. One Mission. Three Generations.* Decades of Consistent Results.
*There is a 4th generation in the office now, we were pleased to welcome Lauren's son James Von to the world and our office in September 2024. Yes, we have both puppies and babies in the office...both tend to make recovering workers who stop by the office more at ease.
MCSi's three generations: (top from left) Michael J Marsh, Lauren K Marsh; bottom from left Barbara K Marsh and James A Marsh
MCSi / Wrenwell Claims specialize in claims investigation and administration in one state, Montana. This was by choice. Michael spent 14 years in California as a national VP of Claims and later Executive Vice President responsible for claims and operations for two insurance companies and 35 states. He relocated back to Montana with his children, purchased Midland from James and Barbara, and set out to show how the concepts used managing tens of thousands of claims across multiple jurisdictions could be put into practice as an independent to the benefit of self-insured and Plan 2 clients. National Experience - Local Expertise.
Consulting services are provided on a national basis, including claim-oriented expert witness evaluation and testimony, file review, program review/audit/design, procedure creation / refinement and software, user interface database design and testing services.
We don't do our work for the accolades...but there have been some and we very much appreciate each of the organizations that has recognized our company and staff. superior claim results. MCSi received the Outstanding Small Business of Montana award from Montana State University - Bozeman in 2017. Previously the company received a regional award by the Billings Chamber of Commerce/CVB, the 2011 Roche Jaune Award for Customer Service Excellence. When nearly 400 companies and organizations, from health care to colleges to financial services to national call centers based in the area are potentially considered for the annual Roche Jaune awards, it is an honor and quite a distinction for a claims company to be given the Customer Service Excellence award. The Chamber later awarded Midland with the Employer of the Year for Billings/Yellowstone County in 2018. Caring staff leads to award winning results.